The item I want is out of stock. When will it be back?
Our collections move fast! If a specific item is sold out, feel free to contact us at yuzumoonshop@gmail.com

The item I received looks slightly different from the photo.
Plush items and charms can sometimes be slightly compressed during their journey from our warehouse. Simply "fluff" them up or give them a gentle squeeze, and they will return to their original cute shape in no time!

I’m looking for a specific character/limited edition. Can you find it?
We love a treasure hunt! If there is a item you’re looking for that isn't on our site, send us a message. We may be able to source it for you through our international partners.

Where do you ship from?
To bring you the most unique collections, our items are dispatched directly from our international fulfillment center.
We currently ship worldwide

How much is shipping?

• Standard Shipping: $9.95 CAD flat rate.
  
• FREE Shipping: On all orders over $70.00 CAD
  

How long will it take to get my order?
Most orders arrive within 7–20 business days after a 1–3 day processing period. *Please note these are estimates and delivery times may vary* You will receive a tracking number as soon as your package is on its way

What is your return policy?
We accept returns on unused, unopened items in their original packaging within 14 days of delivery. To keep our product prices low, customers are responsible for the cost of return shipping. Note: As international return shipping can be expensive, please contact us first! we often offer partial refunds or discounts that allow you to keep the item while saving on shipping fees.

My item arrived damaged. What should I do?
We’re so sorry! If your item is damaged or we sent the wrong product, please email us at yuzumoonshop@gmail.com with a photo of the item and your order number. We will send a replacement or issue a full refund immediately.

Can I cancel or change my order?
We process orders quickly to ensure fast delivery. You can request changes or cancellations within 24 hours of placing your order. Once the order has been processed or shipped, we will unable to make changes